---
name: Bug report
about: Create a report to help us improve

---

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### Description

<!-- Describe here the problem that you are experiencing -->

### Steps to reproduce

- list the steps
- that reproduce the bug
- using hyphens as bullet points

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Describe how what happens differs from what you expected.

If you can identify any relevant log snippets from _homeserver.log_, please include
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### Version information

<!-- IMPORTANT: please answer the following questions, to help us narrow down the problem -->

<!-- Was this issue identified on matrix.org or another homeserver? -->
- **Homeserver**: 

If not matrix.org:

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What version of Synapse is running?
You can find the Synapse version by inspecting the server headers (replace matrix.org with
your own homeserver domain):
$ curl -v https://matrix.org/_matrix/client/versions 2>&1 | grep "Server:"
-->
- **Version**: 

- **Install method**: 
<!-- examples: package manager/git clone/pip  -->

- **Platform**: 
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Tell us about the environment in which your homeserver is operating
distro, hardware, if it's running in a vm/container, etc.
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